In 2013, an Ernst & Young survey examining outsourcing in eight major European countries concluded that the outsourcing of IT services was an underutilised area with the potential for large growth during the coming years. It also found that nearly three quarters of respondents who use outsourcing services insist on contract clauses which call for innovation as part of the service agreement. Fast-forward to 2015, and the conclusions of the survey can be seen in action at one of Europe’s largest financial institutions.

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